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Critical SignalNexus
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Make reporting easier.
Make risk visible sooner.

Critical Signal Nexus helps veterinary teams capture the full picture of patient safety, from harm events and near misses to hazards and emerging concerns. Nexus brings those signals together to reveal patterns, guide meaningful action, and track whether changes are making care safer over time.

Stronger signals. Safer teams. Better patient outcomes.

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Veterinary team reviewing a Critical Signal Nexus dashboard.

The problem

Safety signals emerge at the point of care.
The challenge is seeing the bigger picture.

Near misses, harm events, hazards, communication breakdowns, and recurring workflow concerns are often recognized first by the people closest to patient care. Without a structured way to capture, review, and connect these signals, important information can remain scattered across conversations, emails, memory, and spreadsheets, making patterns and emerging risks difficult for teams and safety leaders to see.

Signals start locally

Near misses, harm events, hazards, and recurring concerns are often first recognized during everyday patient care.

Signals get scattered

Conversations, emails, notes, and memory make it difficult to connect individual concerns over time.

Patterns are hard to see

Without structured capture and review, repeated risks and emerging trends can remain hidden.

The platform

Reporting captures what happened. Nexus helps change what happens next.

Nexus does more than collect reports. It brings harm events, near misses, hazards, and other safety signals together so teams can identify patterns, uncover recurring risk, determine where change is needed, and assign clear ownership for action.

Then Nexus keeps the work moving. Organizations can track interventions, revisit the data, measure progress, and share what was learned, turning individual reports into lasting system-level improvement.

Patient Safety WorkflowFrom signal to safer systems
  1. 1CAPTURECapture harm events, near misses, hazards, and other safety concerns while the context is fresh.
  2. 2REVIEWAssess each signal in context, clarify key details, and determine where further attention is needed.
  3. 3ANALYZEConnect signals across reports to uncover contributing factors, recurring risks, and emerging patterns.
  4. 4ACTTurn findings into targeted action, assign clear ownership, and define what needs to change.
  5. 5MEASURERevisit the data to determine whether changes are reducing risk and where more action is needed.
  6. 6LEARNReturn findings and lessons to the teams who can use them to strengthen patient safety.

A signal's journey

Follow one safety signal from observation to improvement.

A single near miss may seem isolated. When it is captured, reviewed in context, and connected with other signals, it can reveal a larger risk. Nexus helps teams carry that insight forward into action, measurement, and shared learning.

A veterinary technician writing on a clipboard beside a kennel bank, an infusion pump running for the dog resting inside.
  1. From the point of careA technician catches a medication selection risk before it reaches the patient.
  2. Captured in secondsThe near miss is reported while the details are still fresh.
  3. Reviewed and connectedReview links the signal with similar reports, revealing a recurring risk.
  4. Turned into actionThe team changes the process and assigns ownership for follow-up.
  5. Measured and sharedNew signals help assess progress and lessons return to the team.

The outcome

Make safety improvement visible

When teams can see that concerns are taken seriously and leaders can see where progress is being made, patient safety becomes a shared, ongoing part of how the organization works.

Safety improvement returning to the teamOne person on the clinical team raises a concern. It travels a thin line into the safety system, where leaders can see the pattern it belongs to. What comes back to the team is heavier than what left: the concern reviewed, acted on and shared.THE SYSTEMONE PERSON SPEAKS UPLEADERSreviewedacted onsharedYOUR TEAM

Setup paths

Built to fit the way your organization works.

From a single hospital to a multi-location network, Nexus adapts to your structure, roles, and visibility needs. Local teams stay focused on their hospital while leaders gain a broader organizational view.

  1. Single HospitalEverything you need to build a strong safety foundation.Explore
  2. Multi-Location GroupStandardize reporting and learning across all your hospitals.Explore
  3. Regional StructureAggregate insights, drive consistency, and support your teams.Explore
  4. Custom EnterpriseTailored for complex organizations with unique needs.Explore

Resources

Build safer systems with evidence you can use.

Patient safety takes more than software. Explore practical learning guides and a curated research library that bring patient safety evidence, systems thinking, and lessons from other high-risk fields into veterinary practice.

Safety Learning SeriesNear Miss ReportingPractical guides that turn patient safety principles into everyday veterinary practice.Explore resources
Research LibraryPublished patient safety literature, curated and organized by topic.Explore resourcesSafety CultureBuild trust, encourage speaking up and strengthen teamwork.Explore safety culture