Scale
How many hospitals, teams, or leadership groups need to participate.
Start with what your team needs. Scale from there.
Every veterinary organization starts from a different place. Nexus plans are matched to the scale of your program, the support you need, and how you want to put patient safety into practice.
Start with guided evaluation.
Confirm the right fit before activation.
Plans start at $149/mo, scaled to your organization’s size and complexity.
Plan fitMatched during guided evaluation
Review needs
How much structure is needed for review, follow-up, and patient safety work.
Configuration
How closely Nexus needs to reflect your structure, permissions, and governance.
Rollout support
How much guidance you need to launch, train teams, and sustain adoption.
Find your starting point
Which of these is closest to your organization?
You don’t need to know before you start. The guided evaluation exists to work it out with you. Pick whichever is nearest and the rest of this page will answer for it.
A single veterinary hospital that wants a clear, consistent way to report, review, and learn from patient safety events.
Nexus configures for you
- Organization structure
- Roles and permissions
- Reporting visibility
- Review responsibilities
- Leadership access
- Shared learning pathways
What stays the same
- The reporting experience remains familiar
- The safety workflow remains consistent
- Signals can still move from reporting through learning
- The organization can add complexity without rebuilding the program
At a glance for Single Hospital
- Reporting
- Core reporting
- Visibility
- Hospital-level
- Organization structure
- One hospital
- Improvement tools
- Core scoring
- Notifications
- Email + severity triggers
- Setup & support
- Guided setup
A group of hospitals that needs shared reporting standards without taking away local ownership.
Nexus configures for you
- Multiple hospitals within one organization
- Local and shared roles and permissions
- Hospital-level and group-level reporting visibility
- Review responsibilities across local and group leadership
- Leadership access across locations
- Shared learning pathways across hospitals
What stays the same
- Teams use a familiar reporting experience at every hospital
- The same safety workflow can be used across locations
- Hospitals can act locally while contributing to organization-wide learning
- New locations can be added without rebuilding the safety program
At a glance for Multi-Location Group
- Reporting
- Standardized across sites
- Visibility
- Hospital and group
- Organization structure
- Multiple locations
- Improvement tools
- Advanced Signal Analysis
- Notifications
- Advanced rules
- Setup & support
- Guided setup
An organization with regional leadership that needs consistency across hospitals and a clear view of patterns by region.
Nexus configures for you
- Regions above hospitals in the organization structure
- Regional and hospital roles and permissions
- Regional, hospital, and organization reporting visibility
- Review responsibilities across regional and hospital leadership
- Regional leadership access
- Shared learning pathways across regions
What stays the same
- Teams use a familiar reporting experience in every hospital
- The same safety workflow runs at hospital, regional, and organization level
- Regions can act on their own patterns while contributing to organization-wide learning
- Regions and hospitals can be added without rebuilding the safety program
At a glance for Regional Structure
- Reporting
- Regional consistency
- Visibility
- Hospital, region, organization
- Organization structure
- Regions + locations
- Improvement tools
- Advanced Signal Analysis
- Notifications
- Advanced rules
- Setup & support
- Guided setup
An organization whose structure, governance, or scale needs Nexus modelled around it rather than the other way round.
Nexus configures for you
- A hierarchy modelled on your own governance
- Custom roles, permissions, and scopes
- Reporting visibility defined by role and scope
- Review responsibilities matched to your committees and reporting lines
- Leadership access across every level you operate
- Learning pathways that follow your organization's shape
What stays the same
- Teams use a familiar reporting experience wherever they work
- The same safety workflow underpins every level
- Local teams can act while the organization still learns as one
- The structure can change without rebuilding the safety program
At a glance for Custom Enterprise
- Reporting
- Custom governance
- Visibility
- Custom by role and scope
- Organization structure
- Custom hierarchy
- Improvement tools
- Advanced Signal Analysis + custom process
- Notifications
- Custom routing
- Setup & support
- Dedicated onboarding
Compare all four side by side
Capabilities
Single Hospital
Multi-Location Group
Regional Structure
Custom Enterprise
ReportingHow signals are captured and routed
Core reporting
Standardized across sites
Regional consistency
Custom governance
VisibilityWho sees hospital, group, regional, or enterprise information
Hospital-level
Hospital and group
Hospital, region, organization
Custom by role and scope
Organization StructureHow hospitals, regions, and leadership relationships are represented
One hospital
Multiple locations
Regions + locations
Custom hierarchy
Improvement ToolsHow safety work is coordinated across the organization
Core scoring
Advanced Signal Analysis
Advanced Signal Analysis
Advanced Signal Analysis + custom process
NotificationsHow alerts and follow-up are routed
Email + severity triggers
Advanced rules
Advanced rules
Custom routing
Setup & SupportHow implementation scales with organizational complexity
Guided setup
Guided setup
Guided setup
Dedicated onboarding
In every plan
The safety program does not change with the plan.
What varies is the structure around it. The workflow underneath (capture, review, action, learning) is the same whether you run one hospital or forty.
- Structured safety signal reporting for all teams
- A connected workflow from capture to learning
- Context and impact review to understand what happened
- Ownership and follow-through to drive improvement
- Improvement reassessment to confirm change
- Safety visibility and learning over time
Advanced white glove support
Optional consulting and expert support when you need it.
For organizations that want additional hands-on help, to strengthen safety performance and drive meaningful improvement.
Common questions
What teams usually ask before they start.
Do I need to know which plan I need before starting?
No. We work through your organization's needs with you and recommend the right fit based on your structure, review needs, and rollout goals.
When is pricing confirmed?
Pricing is confirmed during plan review, once we understand the scale, configuration, review needs, and level of rollout support your organization requires.
Can we start with one hospital and expand later?
Yes. Nexus is built to grow with your organization. Hospitals, regions, and additional leadership levels can be added without rebuilding the underlying safety workflow.
Can our configuration change as we grow?
Yes. Your organizational structure, roles, permissions, and review responsibilities can evolve as your needs change.
What does guided setup involve?
You can work through setup using the guided Nexus wizard or complete it with support from a Critical Signal team member. We help you configure your organization structure, locations, roles, permissions, and review responsibilities, with as much hands-on support as your team needs.
What is included in the guided 60-day trial?
The trial includes guided onboarding and access to the core Nexus platform, configured for the structure you want to evaluate. Your team can use reporting, review, follow-through, and learning workflows in your own environment.
What happens at the end of the trial?
The trial automatically converts to the paid subscription established during your plan review. You can cancel before the trial ends or at any time afterward, with no cancellation fee.